At Sgema Consultancy, we value the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information we collect. By using our services, you agree to the terms described in this policy.

1. Information we collect:

We may collect personal information directly from you or from third-party sources to provide our consultancy services. The types of information we may collect include, but are not limited to:

• Contact Information: Your name, email address, phone number, and postal address.
• Communication Data: Information provided through emails, messages, or other forms of communication.

2. How we use your information:

We use the collected information for the following purposes:

• Providing Consultancy Services: To deliver our services and fulfill our contractual obligations to you.
• Communication: To respond to your inquiries, provide updates, and communicate important information related to our services.
• Billing and Payments: To process payments and manage invoicing for the services we provide.
• Improving Our Services: To analyze trends, monitor the effectiveness of our services, and make necessary improvements.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Data sharing and disclosure:

We may share your personal information with third parties under the following circumstances:

• Service Providers: We may engage trusted third-party service providers to assist us in delivering our services. These providers have access to your personal information solely for the purpose of carrying out the services on our behalf.
• Legal Obligations: We may share your information when required to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests or legal actions.
• Business Transactions: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with third parties for purposes other than those mentioned above if we obtain your consent to do so.

4. Your rights and choices:

You have certain rights regarding your personal information. You have the right to:

• Access your personal information and receive a copy of the data we hold about you.
• Correct inaccuracies in your personal information.
• Request the deletion of your personal information, subject to certain legal limitations.
• Withdraw your consent at any time (Note that withdrawal of consent does not affect the lawfulness of data processing based on consent before its withdrawal).
• Object to the processing of your personal information for certain purposes.

 5. Data security:

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please understand that no method of transmission over the internet or electronic storage is 100% secure.

6. Data retention:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.

7. Children’s privacy:

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from individuals in this age group. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take appropriate measures to remove the information from our records.

8. Changes to the privacy policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through our website or other communication channels.

9. Contact us:

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal information, please contact us at:

post@sgema.cymru

By using our services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.